Support

Need help? The fastest way to reach us is by opening a support ticket in our Discord.

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Before Opening a Ticket

Please check these quick steps first:

• ✅ Review the FAQs — many common questions are covered.
• ✅ Double-check the network and asset you used for deposits or transfers.
• ✅ Retry the transaction if it may have failed due to network congestion.
• ✅ Make sure you are on the latest version of the Wick app.

If the issue continues, open a ticket in Discord.

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How do I get support?

1. Join the Wick Discord: 🔗 Join Discord
2. Navigate to the Support channel.
3. Open a new ticket and describe your issue.

   • Provide as much detail as possible.
4. Our team will review your ticket.

   • If direct communication is required, we’ll reach out to you from there.

Why do you use Discord for support?

• Centralized support keeps all issues in one place.
• You can track your ticket and responses in real time.
• The community can often help answer common questions faster.