# Support

Need help? The fastest way to reach us is by opening a support ticket in our **Discord**.

***

### Before Opening a Ticket

Please check these quick steps first:

* ✅ Review the FAQs — many common questions are covered.
* ✅ Double-check the **network** and **asset** you used for deposits or transfers.
* ✅ Retry the transaction if it may have failed due to **network congestion**.
* ✅ Make sure you are on the latest version of the **Wick app**.

If the issue continues, open a ticket in Discord.

***

<details>

<summary>How do I get support?</summary>

1. Join the Wick Discord:\
   🔗 [Join Discord](https://discord.gg/Wickdottrade)
2. Navigate to the **Support** channel.
3. Open a new ticket and describe your issue.
   * Provide as much detail as possible.
4. Our team will review your ticket.
   * If direct communication is required, we’ll reach out to you from there.

</details>

<details>

<summary>Why do you use Discord for support?</summary>

* Centralized support keeps all issues in one place.
* You can track your ticket and responses in real time.
* The community can often help answer common questions faster.

</details>


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