Support

Need help? The fastest way to reach us is by opening a support ticket in our Discord.

Before Opening a Ticket

Please check these quick steps first:

  • ✅ Review the FAQs — many common questions are covered.

  • ✅ Double-check the network and asset you used for deposits or transfers.

  • ✅ Retry the transaction if it may have failed due to network congestion.

  • ✅ Make sure you are on the latest version of the Wick app.

If the issue continues, open a ticket in Discord.

How do I get support?

  1. Join the Wick Discord: 🔗 Join Discord

  2. Navigate to the Support channel.

  3. Open a new ticket and describe your issue.

    • Provide as much detail as possible.

  4. Our team will review your ticket.

    • If direct communication is required, we’ll reach out to you from there.

Why do you use Discord for support?

  • Centralized support keeps all issues in one place.

  • You can track your ticket and responses in real time.

  • The community can often help answer common questions faster.

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