# FAQs

<details>

<summary>What does self-custodial mean?</summary>

Only you control your funds. Wick never has access to your private keys or assets.

</details>

<details>

<summary>Is Wick free to use?</summary>

Yes. The app is free to download and use. Trading fees do apply.

</details>

***

### Getting Started

<details>

<summary>Is KYC required?</summary>

No. Wick doesn’t require KYC. Some third-party on-ramps may, but Wick never stores that info.

</details>

<details>

<summary>Where can I get the app?</summary>

Wick is available on iOS and Android.\
\
<https://wick.trade/>

</details>

<details>

<summary>Do I need a new wallet?</summary>

When you sign up, Wick automatically creates a **Privy Wallet**.&#x20;

</details>

### Security

<details>

<summary>Does Wick have my keys?</summary>

No. Your Privy Wallet is self-custodial — only you control your assets.

</details>

<details>

<summary>What if I lose my device?</summary>

You can log back in with your Apple ID or email, then re-secure your wallet on your new device.

</details>

***

### Troubleshooting

<details>

<summary>I sent funds to the wrong address. Can Wick help?</summary>

No. Blockchain transactions are irreversible. Always double-check before sending.

</details>

<details>

<summary>Why can’t I access some features?</summary>

Some features may be restricted in your region due to regulations. VPNs can also interfere with access.

</details>

<details>

<summary>My transaction is stuck. What should I do?</summary>

It may be due to network congestion or gas issues. Wait a few minutes, then retry. If it persists, contact support.

</details>


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