FAQs

What does self-custodial mean?

Only you control your funds. Wick never has access to your private keys or assets.

Is Wick free to use?

Yes. The app is free to download and use. Trading fees do apply.

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Getting Started

Is KYC required?

No. Wick doesn’t require KYC. Some third-party on-ramps may, but Wick never stores that info.

Where can I get the app?

Wick is available on iOS and Android. https://wick.trade/

Do I need a new wallet?

When you sign up, Wick automatically creates a Privy Wallet.

Security

Does Wick have my keys?

No. Your Privy Wallet is self-custodial — only you control your assets.

What if I lose my device?

You can log back in with your Apple ID or email, then re-secure your wallet on your new device.

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Troubleshooting

I sent funds to the wrong address. Can Wick help?

No. Blockchain transactions are irreversible. Always double-check before sending.

Why can’t I access some features?

Some features may be restricted in your region due to regulations. VPNs can also interfere with access.

My transaction is stuck. What should I do?

It may be due to network congestion or gas issues. Wait a few minutes, then retry. If it persists, contact support.